Last updated: February 2026
Bio Twin Wall is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use and protect information when you visit our website, https://biotwinwall.co.uk/.
Bio Twin Wall is a division of Sydenhams Timber Engineering.
If you have any questions about this policy or how your data is used, please contact us via the contact details provided on our website.
We may collect and process the following information:
Information you provide directly
When you submit an enquiry form, request information or contact us, we may collect your name, company name, email address, phone number and any other details you choose to provide.
Technical information
When you visit the website, we may automatically collect certain information such as your IP address, browser type, device type and pages visited. This helps us understand how the website is used and improve performance.
We use your information to:
Respond to enquiries and provide requested information
Communicate with you about our products or services
Improve our website and user experience
Comply with legal and regulatory obligations
We do not sell your personal data to third parties.
Under UK data protection law, we process personal data on the following bases:
Your consent, where you have chosen to contact us
Legitimate interests, such as responding to enquiries and improving our services
Legal obligations, where required
We may share your information with trusted service providers who help us operate our website or manage enquiries. These providers are required to handle your data securely and in accordance with data protection law.
We may also disclose information if required to do so by law.
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.
We only keep personal data for as long as necessary to fulfil the purpose for which it was collected, or to meet legal requirements.
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data in certain circumstances
Object to or restrict processing
Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details on our website.
Our website may use cookies to improve functionality and analyse website traffic. You can manage or disable cookies through your browser settings.
We may update this privacy policy from time to time. Any changes will be published on this page.
